frequently asked questions

Have a look at our Buyback Guarantee page for all the details. In short, we make a legally-binding commitment to buy your crib back from you when you're done with it (if you want, and subject to certain conditions). The buyback will be for a price agreed at the date of purchase as set out in the guarantee. It must be within a period of 3 years from the date of delivery, and is subject to the item being returned in an acceptable condition. After 3 years, we'll still take the Eco-Crib back if you no longer want it, but we won't be able to pay you for it.

You can request Buyback from on the website by filling in the initiate Buyback form and selecting a suitable collection date. Alternatively you can email us at hello@alorababy.com with your name and order number. We will then be in contact to get the necessary details from you and to agree a collection date.

After arranging Buyback with us, please pack up the Eco-Crib and any extra legs. Dismantle the legs, and place all parts inside the crib with the bolts and (if you still have them) the attachment straps and Allen key. Feel free to include any washed Alora bedding or Alora mattresses you have finished with. Although we cannot buy back mattresses and bedding, we will make sure they are responsibly composted or recycled. We will check with you when arranging Buyback if any parts are damaged or missing. Depending on the part, it may impact your Buyback price. Please then place everything in a cardboard box (the same box it came in, if available) ready for collection. A delivery driver will then collect it from you on the agreed date. A step by step guide can be found here. Issues or questions? Please just contact customer services.

NHS guidelines recommend that your baby sleeps in the same room as you for the first 6 months, day and night (please see here for NHS guidance). The Eco-Crib has been designed specifically to accommodate thisproviding a safe space for your baby to sleep day or night. The Eco-Crib can be used in bedside mode and attached to your bed with the provided straps so you can easily check on your baby during the night, safe in the knowledge they're safe and close. The drop-down side also makes is easier to comfort or pick up your baby whilst in bed for those late night feeds. The drop-down side should only be in the lowered position when baby is supervised by an adult. The patented 'Easy Fit' mechanism means it is quick and easy to remove the Eco-Crib's bassinet so you can move it to whichever room you are in during the day. It can then be used on the floor, or be placed on the legs, in a safe, convenient space, while you keep an eye on your baby through the large mesh windows.

This product is suitable for babies of 0 - 6 months old and weighing less than 9kg. However, if your baby starts to roll or pull themselves up, even if they are under 6 months, you should stop using the Alora Eco-Crib.

The Alora Eco-Crib can be used as a standalone crib (away from your bed) or as a bedside crib (next to your bed). We provide two straps with every Eco-Crib which are used to secure it to your bed and prevent any gaps forming between it and your bed. Full details of how to attach the Eco-Crib to your bed can be found in the Alora Eco-Crib Instruction Manual.

The Alora Eco-Crib comes almost entirely assembled, with minimal work required. We provide all the tools required and full instructions are detailed in the Alora Bedside Crib Instruction Manual.

The Alora Eco-Crib has many wooden elements which can be easily cleaned with a damp cloth and mild detergent, before rinsing with a damp cloth. The fabric inner can be cleaned with a damp cloth and mild detergent before rinsing off with a damp cloth. If heavily soiled, it can be removed and machine washed at 30 degrees celsius. It should then be air dried completely before being replaced in the crib for use. The Eco-Crib should not be used without the fabric inner in place.

Yes! As standard every Alora Eco-Crib comes with its own brand new Alora Natural Mattress.

The Alora Eco-Crib is designed to be used as a stand alone or bedside crib. As a bedside crib it has been designed to fit as many beds are possible. It will fit most standard size mattresses with a height of 540 to 760 mm from floor to top of mattress. The mattress must be separate from the frame or base (e.g. traditional bed frames, divan beds and ottoman beds). It is not suitable for bedside use with water beds, beds with protruding frames, sofa beds, folding beds, or futons.

The Alora Eco-Crib has been designed for use only by one baby at a time.

The Alora Natural Mattress has a removable, waterproof cover that is machine washable at 30 degrees Celsius. It should be air dried completely before being replaced on the core. The core of the Alora Natural Mattress is not washable. The waterproof cover means it should never get wet, but if it does it should be air dried completely before use. The mattress is not to be used without the cover in place. Additional covers are available here.

The Alora fitted sheets are designed specifically to fit the Alora Natural Mattress. We therefore recommend that you only use Alora fitted sheets with the Alora Natural Mattress. Whatever bedding you do use, make sure it is well fitted and secure.

The Alora Eco-Crib and natural mattress are certified to the latest British Standards, and go well beyond their requirement to ensure maximum safety. The Alora Eco-Crib is certified for to the latest British Standard for Bedside Cribs (BS 1130:2019 including the 2020 update). The Alora Natural Mattress is certified for latest British Standards for mattresses (BS 7177:2008+A1:2011 and BS 16890:2017+A1:2021). We use natural materials as much as possible, and are working to make everything from natural materials. This is not just because of the environmental benefits of using natural materials, but also to avoid toxins. Whervever non-natural materials are required, we make sure they're tested to the British Standard for harmful chemicals for children (BS EN 71-3:2019+A1:2021) before we use them. We test our products rigorously, often pushing them far beyond what they will ever be used for, to ensure the Eco-Crib is an industry leader when it comes to safety.

We recommend that you select a delivery date for your Eco-Crib at least 2 months before your due date to be on the safe side, but if your baby has arrived earlier than you expected, and your crib hasn't been delivered yet, get in touch with us at hello@alorababy.com and we'll do our best to get a crib to you as soon as possible.

Just write to us at hello@alorababy.com and we'll be able to help you, depending on your situation.