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frequently asked questions

  • How does the Buyback guarantee work?
    Have a look at our Buyback Guarantee page for all the details, but the gist is that, we promise (a legally binding one!) that we will buy back your crib from you subject to certain conditions. The buyback will be for a price agreed at the date of purchase as set out in the guarantee, must be within a period of 3 years from the date of delivery, and is subject to the Crib being returned in an acceptable condition. After 3 years, we'll still take the crib back if you no longer want it, but we won't be able to pay you for it.
  • How do I request Buyback?
    You can request Buyback from on the website by filling in the initiate Buyback form and selecting a suitable collection date. Alternatively you can email us at hello@alorababy.com with your name and order number. We will then be in contact to get the necessary details from you and to agree a collection date.
  • How do I return the crib or extra legs?
    After arranging Buyback with us, please pack up the Crib and any extra legs. To do this, please remove the support bars from the legs, and place the legs and alignment bars inside the crib with the bolts and if you still have them the attachment straps and Allen key. Please feel free to include any washed Alora bedding or Alora mattresses you have finished with. Although we cannot Buyback mattresses and bedding, we will make sure they are responsibly composted or recycled. We will check with you when arranging Buyback if any parts are damaged or missing. Depending on the part, it may impact your Buyback price. Please then place everything in a cardboard box (ideally the same box we sent it to you in!) ready for collection. A friendly delivery driver will then collect it from you on the agreed date. A step by step guide can be found here. If there are any issues or questions, please contact customer services.
  • What is the Alora Bedside Crib for?
    NHS guidelines recommend that your baby sleeps in the same room as you for the first 6 months, day and night (please see here for NHS guidance). This crib has been designed specifically to accommodate this. The Alora Bedside Crib is designed to be a safe space for your baby to sleep day or night. The Crib can be used in bedside mode and attached to your bed with the provided straps so you can easily check on your baby during the night, safe in the knowledge they're safe and close. The drop down side also makes is easier to comfort or pick up baby whilst in bed for those late night feeds. The drop down side should only be in the lowered position when baby is supervised by an adult. The patent pending 'easy fit' mechanism means it is quick and easy to remove the Crib's bassinet so you can move it to whichever room you are in during the day. It can then be used on the floor, or be placed on the legs, in a safe, convenient space where you can keep an eye on baby through the large mesh windows while they sleep and you enjoy a peaceful ten minutes or get the rest of life done.
  • What age should my baby be to use the Alora Bedside Crib?
    This product is suitable for babies of 0 - 6 months old and weighing less than 9kg. However, if your baby starts to roll, or pull themselves up, even if they are under 6 months, you should stop using the Alora Bedside Crib.
  • Why can't I get a Crib tomorrow?
    The Alora Bedside Crib is made to order in the UK, with many parts finished by hand. That means that your crib will be made for you. Although it takes a little longer, we have no doubt you'll think it is worth the wait! Most people order cribs 3 to 6 months into their pregnancy so in most cases your crib will be with you in plenty of time for baby's arrival. However, if something unexpected happens, please don't hesitate to get in contact with customer services and we will do everything we can to help!
  • How does the Alora Bedside Crib attach to my bed?
    The Alora Bedside Crib can be used as a standalone crib (away from your bed) or as a bedside crib (next to your bed). We provide two straps with every Crib which are used to secure the Crib to your bed and prevent any gaps forming between the Crib and your bed. Full details of how to attach the Crib to your bed can be found in the Alora Bedside Crib Instruction Manual.
  • Does the Alora Bedside Crib require assembly?
    The Alora Bedside Crib requires some assembly. We provide all the tools required and it takes about 10 minutes if assembling it for standalone use and 20 minutes if assembling it for bedside use. It can typically be done by one person, but if assembling for bedside use a second person can be useful (depending on the person!). Full assembly instructions are detailed in the Alora Bedside Crib Instruction Manual.
  • How do I clean the Alora Bedside Crib?
    The Alora Bedside Crib has many wooden elements which can be easily cleaned with a damp cloth and mild detergent, before rinsing with a damp cloth. If lightly soiled, the fabric inner can be cleaned with a damp cloth and mild detergent before rinsing off with a damp cloth. If heavily soiled, it can be removed and machine washed at 40 degrees Celsius. It should then be air dried completely before being replaced in the crib for use. The crib should not be used without the fabric inner in place.
  • Does the Alora Bedside Crib come with a mattress?
    Yes! As standard every Alora Bedside Crib comes with its own brand new Alora Natural Mattress.
  • Will the Alora Bedside Crib fit my bed?
    The Alora Bedside Crib is designed to be used as a stand alone or bedside crib. As a bedside crib it has been designed to fit as many beds are possible. It will fit most standard size mattresses with a height of 540 to 760 mm from floor to top of mattress. The mattress must be separate from the frame or base (e.g. traditional bed frames, divan beds and ottoman beds). It is not suitable for bedside use with water beds, beds with protruding frames, sofa beds, folding beds, or futons.
  • Is the Alora Bedside Crib suitable for twins?
    The Alora Bedside Crib has been designed for use only by one baby at a time. However comfortable it looks, parents should also not sleep in our Cribs!
  • How do I clean the Alora Natural Mattress?
    The Alora Natural Mattress has a removable, waterproof cover that is machine washable at 40 degrees Celsius. It should be air dried completely before being replaced on the core. The core of the Alora Natural Mattress is not washable. The waterproof cover means it should never get wet, but if it does it should be air dried completely before use. The mattress is not to be used without the cover in place. Additional covers are available here.
  • Can I use other brands of bedding with the Alora Natural Mattress?
    The Alora fitted sheets are designed specifically to fit the Alora Natural Mattress. We therefore recommend that you only use Alora fitted sheets with the Alora Natural Mattress. Whatever bedding you do use, make sure it is well fitted and secure.
  • Do Alora products conform to the latest safety standards?
    Yes! We don't just want to sell the most practical, beautiful and sustainable products out there, they have to be safe, very very safe. We therefore not only meet the latest relevant British Standards but go even further to ensure our products are safe. The Alora Bedside Crib conforms to the latest British Standard for Bedside Cribs (BS 1130:2019 including the 2020 update). The Alora Natural Mattress conforms to the latest British Standards for mattresses (BS 7177:2008+A1:2011 and BS 16890:2017+A1:2021). We use natural materials as much as possible, and are working to make everything from natural materials. This is not just because of the environmental benefits of using natural materials, but because some man-made materials have historically had unexpected health impacts. Sometimes these materials are however needed but when they are, we make sure they're tested to the British Standard for harmful chemicals for children (BS EN 71-3:2019+A1:2021) before we use them. We also test our products ourselves, rigorously, often pushing them far beyond what they will ever be used for. If we wouldn't put our own baby in it, then we won't put yours in it!
  • What if my baby is early?
    We recommend that you select a delivery date for your crib at least 2 months before your due date to be on the safe side, but if your baby has arrived earlier than you expected, and your crib hasn't been delivered yet, get in touch with us at hello@alorababy.com or call us, and we'll do our best to get a crib to you as soon as possible.
  • In the event of a bereavement.
    Firstly, we are so sorry for your loss. We want to make everything as easy as possible for you. Call us or contact us at hello@alorababy.com with the subject "Crib not needed", and we will organise the rest for you.
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